Last updated: July 2026
LOCO Journeys is committed to protecting your privacy and handling your personal information in accordance with the New Zealand Privacy Act 2020 and, where applicable, the General Data Protection Regulation (GDPR).
This Privacy Policy explains what information we collect, how we use it, how we store it, and your rights in relation to your personal information.
What information we collect
Depending on how you interact with LOCO Journeys, we may collect personal information including:
- Your name
- Email address
- Phone number
- Postal address
- Payment details (processed securely through our payment providers)
- Information you provide when making an enquiry or booking
- Travel preferences and interests
- Information you provide when requesting a brochure, subscribing to our newsletter, completing forms or surveys, or contacting us
- Technical information such as your IP address, browser type and website usage through cookies and analytics tools
You are not required to provide personal information, however if you choose not to, we may be unable to provide certain products or services.
How we use your information
We use your personal information to:
- Respond to your enquiries
- Process bookings and provide our travel services
- Send booking confirmations and travel information
- Improve our products, services and website
- Provide customer support
- Comply with legal obligations
- Send marketing communications where you have consented to receive them or where otherwise permitted by law
Brochure requests and marketing emails
When you request a free digital brochure through our website, we use your details to deliver the brochure you requested.
As explained on the brochure request form, by submitting your details you also consent to receiving occasional marketing emails from LOCO Journeys, including New Zealand rail holiday inspiration, travel tips, new itineraries, news and special offers.
You can withdraw your consent at any time by clicking the unsubscribe link included in every marketing email or by contacting us directly.
Withdrawing your consent will not affect the lawfulness of any processing carried out before you unsubscribed.
Legal basis for processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal information on one or more of the following legal bases:
- Your consent (for example, subscribing to our newsletter or requesting our brochure where marketing consent is provided)
- Performance of a contract (such as processing your travel booking)
- Compliance with legal obligations
Email Marketing
We only send marketing emails to people who have:
- Given us their consent;
- Requested information and agreed to receive marketing communications; or
- Where otherwise permitted under applicable law.
Every marketing email contains an unsubscribe link, allowing you to opt out at any time.
Sharing your information
We do not sell, rent or trade your personal information.
We may share your information with trusted third-party service providers where necessary to operate our business, including:
- Booking and travel suppliers
- Payment processors
- Mailchimp, which we use to manage our email newsletter and marketing communications
- Website hosting providers
- Analytics providers
- IT service providers
These providers are only permitted to use your information for the services they perform on our behalf and are required to protect your information appropriately.
Some of these providers may store or process your information outside New Zealand. Where this occurs, we take reasonable steps to ensure your information receives appropriate protection.
Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.
While we work hard to protect your information, no method of internet transmission or electronic storage is completely secure.
Data Retention
We retain your personal information only for as long as necessary to:
- Provide our services;
- Comply with legal and accounting obligations;
- Resolve disputes; and
- Maintain appropriate business records.
If you unsubscribe from our marketing emails, we will stop sending promotional communications, although we may retain limited information necessary to record your unsubscribe request or where required by law.
Cookies
Our website uses cookies and similar technologies to improve your browsing experience, understand how visitors use our website and help us improve our services.
Cookies may collect information such as your browser type, device information, pages visited and time spent on our website.
You can manage or disable cookies through your browser settings. Please note that some parts of our website may not function correctly if cookies are disabled.
Links to other websites
Our website may contain links to external websites. Once you leave our website, we are not responsible for the privacy practices or content of those third-party websites. We encourage you to read their privacy policies.
Your Rights
Depending on where you live, you may have rights regarding your personal information, including the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information where applicable
- Withdraw consent for marketing communications
- Object to certain processing of your personal information
- Request a copy of your personal information
To exercise any of these rights, please contact us using the details below.
Contact Information
If you have any questions about this Privacy Policy or wish to access, update or correct your personal information, please contact:
LOCO Journeys
Email: hello@locojourneys.co.nz
We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised “Last updated” date.